Support tickets, screenshots and replies

Open the account menu and click Help, or use the contact form on the public site.

1. Pick a Topic: Question, Something's broken, Billing, Feature request, or Sales.
2. Fill in Subject and What happened? — as you type, matching help articles appear under This may answer it.
3. Attach up to 3 screenshots, 10MB each (PNG, JPG, WebP or HEIC). Location and camera data is stripped from every image before it's stored.
4. Click Send ticket.

You get a case code straight away — eight characters, with no confusable letters — plus a confirmation email. The ticket then appears under My tickets on the same page.

Statuses are Open, Waiting on you and Resolved. Replying to a waiting ticket flips it back to open. Replying on the ticket page keeps everything threaded. Resolved tickets are read-only, so start a fresh one if the problem comes back.