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TROUBLESHOOTING

What to do when a post fails to publish

When a scheduled post can't be delivered, it's marked failed and shown on the Review board with the failure reason.

Most common causes:

  1. Expired or revoked connection — the platform login expired. Fix: Settings → Connected apps → reconnect the platform, then approve/schedule the post again from the Review board.
  2. Platform rejected the media or caption — the failure reason will say so; edit and re-approve.
  3. Temporary platform outage — failed posts can be re-scheduled once the platform recovers.

A failed post never silently disappears — it stays in Review until you re-schedule or discard it.

Still stuck? Send us a note — you'll get a case number right away.