How to reach support

Two ways in:

• In the app: open the account menu (your name at the bottom of the sidebar) and click Help to open the ticket form. Signed-in tickets automatically include useful context (your plan, the page you were on), which speeds up diagnosis.
• Public site: the contact form at gigadrip.com/contact.

Every ticket gets a case number and a confirmation email immediately. You can watch the ticket and reply on the My tickets page (the Help page in the app) — replies also arrive by email. Direct email replies land in a plain inbox, so replying via your ticket link keeps everything threaded.